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Training Videos

The more you know, buy the more you are going to love the SterlingVOICE™ system.

Our training videos were created for clients who want to brush up on their skills, click learn something new or become an expert without ever leaving the office. For those who learn by interacting, we also offer free instructor-led training sessions at your office or ours. To learn more, email us.

IP Phones


IP230 and IP230G » Learn the basic features and functions of the IP phone.

Communicator for Windows


All features available with Standard User License.

BASICS » Perform call basics, seek including answer, stuff transfer, hold and conference.

VIEWS » Learn about viewing modes and how to activate them.

WINDOWS » Covers voice mail, call details, history, speed dial, directory and windows.

CALL HANDLING » Discover how to use call handling modes including out of office, extended absence and custom features.

ADVANCED FEATURES » Step up with more detailed functions of park, pickup and intercom.

OPTIONS & PREFERENCES » Learn how to configure basic options and preferences for your phone.

Communicator for Windows Add-Ons


All features require additional licensing.

OPERATOR USER » Covers set-up and use of exclusive Operator User features.

Communicator for Web


BASICS » Learn how to log-in and access all your standard features with this browser-based interface.

Communicator for MAC


All features available with Standard User License.

INSTALLATION » Covers installation, pharmacy notifications and importing contacts.

BASICS » Learn how to use Communicator for Mac.

Mobile Basics


All features require additional licensing.

iPHONE » Discover how to place and receive calls on your iPhone through the SterlingVOICE™ system without using your cell number.

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AS ALWAYS, IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT OUR TECHNICAL SUPPORT TEAM.